Return & Refund Policy

You are eligible for a full refund if:

• Your refund request is submitted within 30 days of your original purchase date.
• You purchased directly from our official website at myflora.ca.
• You are a first-time purchaser of the specific product being returned.
• You have genuinely tried the product and are unsatisfied with your results.
• You contact us via our official support email with your order number.

Note: Our 30-day guarantee applies to one order per customer. Customers who have previously received a refund on the same product are not eligible for a second refund.

The process is simple and takes less than two minutes:

You do not need to return the product. We do not require photos, shipping, or proof of use. One email is all it takes.

The following are not eligible for a refund:

• Requests submitted after 30 days from the original purchase date.
• Products purchased from third-party retailers, Amazon, eBay, or any other unauthorized platform. These products are considered counterfeit and are not covered by our guarantee.
• Orders where a refund has already been issued previously for the same product.
• Bulk or wholesale orders of 6 pouches or more purchased under a separate commercial agreement.
• Refund requests made with fraudulent intent or where abuse of the policy is evident.
• Shipping costs on orders that were delivered successfully.

If your order arrives damaged, incomplete, or contains the wrong item, we will make it right immediately at no cost to you. Please contact us within 14 days of delivery and include:

• Your order number
• A brief description of the issue
• A photo of the damaged or incorrect item (if applicable)

We will ship a replacement at no charge or issue a full refund — whichever you prefer.

We do not offer subscriptions or auto-renewals. Every order placed at myflora.ca is a one-time purchase. You will never be charged again without your explicit consent.

If you need to cancel an order that has not yet shipped, please contact us as soon as possible at myflora.support@gmail.com. Once an order has been fulfilled and dispatched, it cannot be cancelled — however you remain fully covered by our 30-day money-back guarantee upon delivery.

Refund timing is controlled by your bank or payment provider and may vary. If you have not received your refund after 10 business days, please contact us and we will investigate immediately.

Flora was built because we were disgusted by an industry that profits from keeping women in a revolving door of infections, prescriptions, and ineffective products. We are not interested in adding to that by making our return process another obstacle.

We offer this guarantee because we built Flora on a mechanism that works — and we have nothing to protect by making it difficult to claim. If Flora did not work for you, you deserve your money back. Full stop.